FREQUENTLY ASKED QUESTIONS
Learn more about Bamilong products, OEM/ODM customization, samples, production, international trade, delivery and after-sales service.
01 Products What products do you manufacture?
We manufacture shampoo, hair protein treatments, hair masks, perm creams, hair dye creams, body wash and professional salon products.
02 Applications Which industries and channels use your products?
Our products are suitable for household hair care, personal care, retail beauty brands, professional salons, distributors, e-commerce channels and hospitality projects.
03 Customization Do you offer OEM and ODM services?
Yes. We provide OEM, ODM and private label services, including product positioning, formula development, sample testing, packaging coordination and mass production.
04 Packaging Can I customize the packaging?
Yes. Bottles, tubes, jars, labels, cartons, printing, colors and logo application can be customized according to your brand requirements.
05 Documents Can you provide quality and compliance documents?
Relevant production, quality, safety and export documents can be prepared or confirmed according to the product type and target market requirements.
06 Catalog Can you provide a product catalog?
Yes. We can provide an electronic catalog and recommend suitable product ranges according to your market, positioning and sales channel.
07 Quotation How can I get a quotation?
Please provide the product category, expected formula or function, packaging requirements, quantity and destination market. We will quote after confirming the details.
08 Trade Terms Do you support EXW, FOB, CIF and DDP terms?
Yes. We can discuss EXW, FOB, CIF and DDP according to the destination, shipping method and order requirements.
09 Markets Which international markets do you serve?
We support customers in North America, Europe, Australia, Japan, the Middle East, Southeast Asia and other international markets.
10 Samples Can I get a sample first?
Yes. Sample development generally takes about 3–7 working days. Complex formulas, special testing or custom packaging may require more time.
11 Production What is the lead time for bulk orders?
Bulk production generally takes around 15–30 days after formula, packaging and order details are confirmed.
12 Shipping What shipping methods are available?
Products can be shipped by sea freight, air freight or international express. Export packing and logistics coordination can also be arranged.
13 Factory Visit Where is your factory located, and can we visit?
Our factory is located in Yingde City, Qingyuan, Guangdong Province, China. Factory visits are welcome and should be arranged in advance.
14 Payment & After-Sales What payment and after-sales support do you offer?
Payment methods may include T/T, L/C, PayPal or agreed platform methods. We also provide project follow-up, technical communication and quality issue handling according to the confirmed order terms.
